Privacy Policy

Proprietary Right

All designs, pictures, images and any other elements of this website as well as products featured are the exclusive property of DARLIN (Aust). Publishing, transfer and changes of any elements featured on this website are strictly forbidden and cannot be reproduced without prior written consent from DARLIN (Aust).

Disclaimer

You agree that your access to, and use of, this site is subject to these terms and all applicable laws, and is at your own risk. This site and its contents are provided to you on "as is" basis, the site may contain errors, faults and inaccuracies and may not be complete and current.

Neither DARLIN (Aust), nor its affiliates, directors, officers, employees, agents, contractors, successors or assigns will be liable for any damages arising out of, or in any way related to, the use of this site. This limitation applies to direct, indirect, consequential, special, and punitive or other damages you or others may suffer, as well as damages for loss of profits, business interruption or the loss of data or information.

 

Shipping Information

Delivery
DARLIN (Aust) can deliver your ordered products via a contract freight provider or you can nominate your own courier for collection. The rate charged will depend on size of order and/or the location of the delivery. DARLIN (Aust) currently offers free freight to metro Syd, Melb & Bris for orders over $500+GST or 7.5% of your invoice value capped to all other areas excluding WA & NT regional which is capped at 15% of the invoice value.

Returns / Refunds 
All our products are of the highest quality. Refunds are not available if you change your mind. Please choose carefully when you purchase.  DARLIN (Aust) will gladly replace any goods if they are faulty or damaged in transit.  The goods must be returned to DARLIN (Aust) at the expense of the customer and replacement goods will be re-supplied at no cost

Packaging / Damages
All items are packed to ensure that you will receive your order safely and in fantastic condition. We are only too happy to replace any item that is damaged during transit provided you notify us immediately if you notice any external damage to the cartons and / or if upon opening your cartons you find damaged product/s.  No claim will be accepted without supporting photographs of the items/cartons damaged within seven (7) days of receipt.  All claims outside of this period will be at the discretion of DARLIN (Aust).  

All items carry a manufacturer’s warranty against defects, however, please note: that the grain, shape & colour of an item may vary as the products are handmade from natural products

Pricing 
Prices are subject to change and all pricing excludes GST and freight.  Price lists will only be distributed to registered Australian Businesses.  For customers in Australia a 10% GST (Goods & Services Tax) applies. 

Payment 
We accept the Visa & Mastercard, Direct Bank Transfers (EFT) or cheques. First time orders are Proforma and need to be paid prior to shipment occurring.  Orders after the first transaction automatically become payable 14 days from invoice date.  Accounts not paid on time will revert to prepaid invoicing.  Overdue accounts (without prior approved arrangment with DARLIN) will incur a late fee per month being 10% of the outstanding balance until the account is paid in full.

 

Privacy policy

DARLIN (Aust) Pty Ltd will only collect personal information supplied by you to us via our website, email, phone, mail or in person.  All information is treated as strictly confidential and will not be shared or sold.

Our mailing list is only used to communicate to our customers the special offers, discounts, new products and news. 

If you wish to alter any personal information, please contact admin@darlin.com.au.

  

Corporate Responsiblity

Company & Products

We consider ourselves to be an environmentally and socially responsible company.  We are currently finalising a Social Audit for our Acacia, Driftwood & Metal products. 

 

Community

DARLIN (Aust) Pty Ltd is committed to making a positive contribution to the local communities in Australia and the Philippines.  We are a proud sponsor of the Zig Zag Foundation Ltd who help Australian children in need and DARLIN (Aust) financially contributes to a number of organisations helping under privileged children in the Philippines