1. Minimums

We’re wholesale-only.   Minimum order spend does apply under the Rewards Program to receive freight discounts otherwise there is no minimum order.

2. Your First Order is Proforma

To get things rolling, your first order must be paid upfront. After that, approved accounts get 14-day terms (or PayPal Pay-in-4 if that suits you better!).

3. Freight’s Not Free – But We Keep It Fair

We offer capped freight rates and even free shipping thresholds under our Rewards Program – but oversized or furniture items are excluded.  Wherever possible, we pack down the order as much as we can to avoid damage and avoid excessive freight costs.

4. Handmade = Not Always Matchy-Matchy

Our pieces are artisan-made, not factory-perfect. Slight variations in size, finish, or colour are normal – that’s part of their charm and authenticity.

5. Exclusivity, Not Everywhere

We offer 3-month local exclusivity on items you order – but to keep it fair for all, we can’t offer blanket area lockouts. Want to stay exclusive? Keep ordering.

6. Communication is a Two-Way Street

We’ll keep you updated and respond fast – but we ask the same in return. Answering emails, calls or freight queries promptly helps your order move quickly and smoothly.

7. Cancellations & Changes? Be Quick!

Once your order is confirmed and packed, it’s locked in. If you need to change or cancel something, let us know ASAP – before the warehouse gets moving otherwise it can’t be cancelled.

8. Backorders = You’re Still in Line

If something’s out of stock, it will go on backorder and we’ll dispatch it automatically when it lands.

9. Discounts Are Earned, Not Assumed

Loyalty tiers, perks and discounts are based on your yearly spend. Want more perks? We’ll cheer you on as you climb!

10. We’re All About Good Vibes

We’re here to support your business with beautiful, ethical homewares – and we love working with customers who are kind, communicative, and aligned with our values.

11. Pay On Time – It Keeps the Wheels Turning

We’re a small, family-run business – not a big chain. Prompt payment helps us pay our makers, keep stock moving, and continue offering you great service and perks. 14-day terms mean just that. If you need help or something’s off, talk to us early – we’re always up for a chat, silence isn’t appreciated.