Terms & Conditions
NOTE: DARLIN (Aust) Pty Ltd and its subsidiaries, associates and officers, unless otherwise stated (together referred to as "we", "us", "our" and “DARLIN”)
All designs, pictures, images and any other elements of this website as well as products featured are the exclusive property and copyright of DARLIN. Publishing, transfer and changes of any elements featured on this website are strictly forbidden and cannot be reproduced without prior written consent from DARLIN.
You agree that your access to, and use of, this site is subject to these terms and all applicable laws, and is at your own risk. This site and its contents are provided to you on "as is" basis and whilst every effort is made to ensure the accuracy and current status of the website, it may contain errors, faults and inaccuracies and may not be complete and current.
Neither DARLIN, nor its affiliates, directors, officers, employees, agents, contractors, successors or assigns will be liable for any damages arising out of, or in any way related to, the use of this site. This limitation applies to direct, indirect, consequential, special, and punitive or other damages you or others may suffer, as well as damages for loss of profits, business interruption or the loss of data or information.
IMPORTANT INFORMATION - PLEASE READ
DARLIN can deliver your ordered products via a contract freight provider or you can nominate your own courier for collection. Please note: should you request delivery via your own courier or freight forwarder for part of the delivery, DARLIN will not accept any responsiblity for damaged goods as it is difficult to determine at what point the goods were damaged. Freight is charged at the cost the freight provider charges DARLIN unless you receive discounted freight as a level member of the DARLIN Rewards Program.
Returns / Refunds
All our products are of the highest quality and we stand behind every item we sell. Refunds are not available if you change your mind. Please choose carefully when you purchase. DARLIN will gladly replace any goods if they are faulty or damaged in transit. Replacement goods will be re-supplied at no cost provided we have been notified as per packaging/damages below.
Packaging / Damages
All items are packed to ensure that you will receive your order safely and in great condition. We are only too happy to replace any item that is damaged during transit provided you notify us immediately if you notice any external damage to the cartons and / or if upon opening your cartons you find damaged product/s. No claim will be accepted without supporting photographs of the items/cartons damaged within seven (7) days of receipt. All claims outside of this period will be at the discretion of DARLIN management.
All items carry a manufacturer’s warranty against defects, however, please note: that the grain, shape & colour of an item may vary as the products are handmade from natural products and should not be misconstrued as a fault.
Prices are subject to change and all pricing excludes GST and freight. Price lists will only be distributed to registered Australian Businesses. For customers in Australia a 10% GST (Goods & Services Tax) applies.
We accept the Visa & Mastercard or Electronic Fund Transfers (EFT). First time orders are Proforma and need to be paid prior to shipment occurring. Orders after the first transaction automatically become payable 14 days from invoice date. Should you require extended terms, a credit application will need to be completed. Accounts not paid on time will revert to prepaid invoicing. DARLIN holds ownership on all goods until the account is paid in full and may lodge an interest under PPSR.
We understand that from time to time there may be a delay in making your payments on time. We encourage you to discuss this with us so we develop a mutally agreeable repayment plan so we can both manage our cashflows. Failure to communicate and discuss will unfortunately result in other actions being taken that will result in additional fees and charges for you.
NOTE: Overdue accounts (without prior approved arrangment with management of DARLIN) will incur a late fee of 10% per month of the outstanding balance until the account is paid in full.