Terms & Conditions

Proprietary Right

All designs, pictures, images and any other elements of this website as well as products featured are the exclusive property and copyright of DARLIN (Aust). Publishing, transfer and changes of any elements featured on this website are strictly forbidden and cannot be reproduced without prior written consent from DARLIN (Aust).

Disclaimer

You agree that your access to, and use of, this site is subject to these terms and all applicable laws, and is at your own risk. This site and its contents are provided to you on "as is" basis and whilst every effort is made to ensure the accuracy and current status of the website, it may contain errors, faults and inaccuracies and may not be complete and current.

Neither DARLIN (Aust), nor its affiliates, directors, officers, employees, agents, contractors, successors or assigns will be liable for any damages arising out of, or in any way related to, the use of this site. This limitation applies to direct, indirect, consequential, special, and punitive or other damages you or others may suffer, as well as damages for loss of profits, business interruption or the loss of data or information.

 

Shipping Information

Delivery
DARLIN (Aust) can deliver your ordered products via a contract freight provider or you can nominate your own courier for collection.  Please note: should you request delivery via your own courier or freight forwarder for part of the delivery, DARLIN (Aust) Pty Ltd will not accept any responsiblity for damaged goods as it is difficult to determine at what point the goods were damaged.   Freight is charged at the cost the freight provider charges DARLIN (Aust) Pty Ltd unless you receive discounted freight as a level member of the DARLIN Rewards Program

Returns / Refunds 
All our products are of the highest quality. Refunds are not available if you change your mind. Please choose carefully when you purchase.  DARLIN (Aust) will gladly replace any goods if they are faulty or damaged in transit.  The goods must be returned to DARLIN (Aust) at the expense of the customer and replacement goods will be re-supplied at no cost provided we have been notified as per packaging/damages below.

Packaging / Damages
All items are packed to ensure that you will receive your order safely and in fantastic condition. We are only too happy to replace any item that is damaged during transit provided you notify us immediately if you notice any external damage to the cartons and / or if upon opening your cartons you find damaged product/s.  No claim will be accepted without supporting photographs of the items/cartons damaged within seven (7) days of receipt.  All claims outside of this period will be at the discretion of DARLIN (Aust).  

All items carry a manufacturer’s warranty against defects, however, please note: that the grain, shape & colour of an item may vary as the products are handmade from natural products

Pricing 
Prices are subject to change and all pricing excludes GST and freight.  Price lists will only be distributed to registered Australian Businesses.  For customers in Australia a 10% GST (Goods & Services Tax) applies. 

Payment 
We accept the Visa & Mastercard, Direct Bank Transfers (EFT) or cheques. First time orders are Proforma and need to be paid prior to shipment occurring.  Orders after the first transaction automatically become payable 14 days from invoice date.  Accounts not paid on time will revert to prepaid invoicing.  DARLIN (Aust) Pty Ltd holds ownership on all goods until the account is paid in full and may lodge an interest under PPSR.

NOTE: Overdue accounts (without prior approved arrangment with management of DARLIN (Aust) Pty Ltd) will incur a late fee of 10% per month of the outstanding balance until the account is paid in full.

 

Privacy policy

DARLIN (Aust) Pty Ltd will only collect personal information supplied by you to us via our website, email, phone, mail or in person.  All information is treated as strictly confidential and will not be shared or sold.Our mailing list is only used to communicate to our customers the special offers, discounts, new products and news. If you wish to alter any personal information, please contact admin@darlin.com.au.


Corporate Responsiblity

We consider ourselves to be an environmentally and socially responsible company.  We have just successfuly completed a Social Audit of our product ranges and are currently applying for Fair Trade status.


Within the Community

DARLIN (Aust) Pty Ltd is committed to making a positive contribution to the local communities in Australia and the Philippines.  We are a proud sponsor of the Zig Zag Foundation Ltd who help Australian children in need and DARLIN (Aust) financially contributes to a number of organisations helping under privileged children in the Philippines.